Return & Refund Policy
Last updated December 2025
Because BeLiver™ is a food-based, ingestible product, we maintain strict quality, safety, and hygiene standards. For the protection of our customers and our company, all sales are final once shipped, except in limited circumstances outlined below.
Returns
Due to food safety regulations and health code standards, we do not accept returns on any opened, used, or tampered products.
Eligible Returns (Shipping-Related Only)
A return may be considered only if one of the following applies:
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The product arrived damaged due to shipping
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The product was incorrectly fulfilled (wrong item sent)
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The product arrived with a broken or missing tamper-evident seal
To be eligible:
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The product must remain unopened and unused
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The tamper-evident seal must be intact
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The request must be submitted within 7 days of delivery
If the seal has been opened, removed, damaged, or altered in any way, the product is not eligible for return or refund, without exception.
How to Request a Return
To request a return review, contact us at:
Please include:
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Order number
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Clear photos of the issue (outer box, inner packaging, product seal)
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A brief description of the problem
Items sent back without prior written authorization will not be accepted or refunded.
If your return is approved, we will provide return instructions. Unauthorized returns will be discarded without refund.
Refunds
If a return is approved after inspection:
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Refunds are issued to the original payment method only
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Processing may take up to 10 business days after approval
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Banks and credit card providers may take additional time to post the refund
If more than 15 business days have passed since approval, please contact hi@shopbeliver.com.
Non-Returnable / Non-Refundable Items
The following are not eligible for return or refund:
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Opened or used products
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Products with removed or damaged seals
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Products returned due to taste preference, texture, or personal reaction
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Subscription orders already shipped
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Promotional or discounted items
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Orders delayed by carriers once in transit
Shipping Issues & Lost Packages
Once an order is transferred to the carrier, delivery timelines are the responsibility of the shipping provider.
If a package is marked as delivered but not received, customers must contact the carrier directly. We are not responsible for theft, loss, or misdelivery after confirmed delivery.
International Orders
International orders are final sale. We are not responsible for customs delays, duties, taxes, or refusals. Returned international shipments due to customs issues are not eligible for refunds.
Why We Have This Policy
As a food-based supplement company, we cannot reintroduce returned ingestible products into inventory due to contamination and safety risks. This policy protects our customers, our supply chain, and product integrity.
Contact
For all return or refund inquiries, please contact:
hi@shopbeliver.com